What should I do if the catalog set I received has wrong colours or sizes?

Color and size discrepancies are among the most common issues in wholesale catalog buying — here is the correct process for resolving them:

Step 1 — Document immediately: Record an unboxing video before opening packaging fully. Take photos of every piece against the catalog image showing the mismatch.

Step 2 — Contact within 24–48 hours: Most suppliers have a claim window of 24–48 hours from delivery. After that, claims become very difficult to process.

Step 3 — What to ask for:

• Wrong item dispatched → Request replacement or credit note
• Color slightly different from photo → Note that screens display colors differently — slight variation is industry standard and typically not returnable
• Size measurement off → Provide measurement proof (photo with measuring tape)

Step 4 — Prevention for future orders: Request a pre-dispatch photo for large orders. For new suppliers, always start with 1 set to verify quality before bulk ordering.