Textilebuzz.com is committed to providing its customers complete satisfaction.
Textilebuzz.com strives to enhance the shopping experience of its customers while providing the best quality products and services. In order to ensure the same.
PRODUCT RECEIVED IN DAMAGED CONDITION / MANUFACTURING DEFECT OR WRONG ITEM
On receipt, in case it is noticed that the outer packing of the product is damaged or tampered with, immediately verify the quality/quantity of the product against the invoice, before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting a suitable remark on the proof of delivery. The customer should also lodge a proper complaint with the local office of the courier agency, so that Textilebuzz.com may peruse the same in the future, so as to avoid such occurrences in future.
In case of receipt of product in damaged condition or, with manufacturing defect or a wrong product has been received, kindly contact us at [email protected], within 48 hours of receipt of product.
Kindly retain all packaging materials and products until receipt of instructions of Textilebuzz.com regarding the same.
In case of any other complaints, email us at [email protected], within 48 hours of receiving the product.
DO NOT return any product, before receiving confirmation from Textilebuzz.com for the same. In case any product is returned without such confirmation, Textilebuzz.com does not guarantee any credit or replacement of the product.
The email should contain comprehensive details of the defects/complaints of the single order/package delivery. Please note that Textilebuzz.com shall examine the returned products for all such defects/variations, on the basis of the customers emails.
All defective products being returned to Textilebuzz.com shall be done ONLY through registered airmail/courier.
All shipping costs of returning the defective products back to India over and above such amount paid by customer towards shipping charges while receiving the same from India are to be borne by the customer entirely. All products are stitched as per the given measurements hence, we don't provide returns once we deliver Stitched Products.
All defective products ALONG WITH COPY OF INVOICE, ORIGINAL PACKING, AND IN THE ORIGINAL CONDITION as sent to the customer, shall have to be sent back to Textilebuzz.com within ten (10) working days from receipt of confirmation for the same from Textilebuzz.com.
Safe receipt of defective products by Textilebuzz.com is the sole responsibility of the customer.
While returning the defective product, kindly mark the package as DEFECTIVE RETURNS.
In case it is found on examination of product/invoice/order receipt that the error has occurred due to the customer, then Textilebuzz.com shall make the necessary modifications/alternations, AT THE COST OF THE CUSTOMER. In the rare circumstances when original fabric is unavailable for purpose of such alterations/modifications, Textilebuzz.com may use plain fabric of the same color. CUSTOMERS MAY HAVE TO BEAR THE COST OF SUCH REPLACEMENT FABRIC IN SUCH RARE CASES.